(Junior) Operations Manager - Partner (m/f/d)

Festanstellung, Vollzeit · UK, London

Your daily workout

We are passionate about our mission and truly believe that Hussle (now part of EGYM Wellpass) is a game changer for the workforce. Do you thrive on customer interaction and love diving into administrative and operational processes? Would you like to join the team that officially holds the internal EGYM 'Best Rowing Team' award? If so, apply today as (Junior) Operations Manager (m/f/d) Partner Network (fitness and wellness facilities) and join our Operations Team in London!

Customer Support: You ensure optimal support for our fitness and wellness facilities within the Hussle/EGYM Wellpass partner network, and act as a link between our Sales, Marketing and Product teams
Contract Management: You manage contract administration (processing, auditing, and database maintenance) for our network partners
Billing & Accounting: In close cooperation with our finance team, you ensure a smooth monthly billing process (partner payouts, credit notes, invoice verification, reporting, etc.)
Onboarding: You guide our partner facilities through the activation processes for our check-in and class booking integrations, ensuring a seamless training experience for our members
Process Optimisation: You contribute your ideas and suggestions to make our processes even more efficient

Your fitness level

Education: You are ideally educated to degree level in business, sports, health sciences, or a related field. Alternatively, you have 3 or more years working in a related field
Professional Experience: You have prior experience in customer communication and administration; ensuring customer satisfaction is always your top priority
IT Skills: You possess sound knowledge of M365 (especially Excel) and ideally experience with Salesforce and Intercom. You have a general interest in digital topics and enjoy familiarising yourself with new tools
Process Optimisation: You have experience in optimising processes and love implementing the best solutions together with your team
Working Style: You enjoy working independently, in a structured and meticulous manner, and you are a quick learner
Language Skills: You are fluent in English (written and spoken), a second language such as German or French would be a bonus

Your training goal for your first 6 months

Independency: You handle contract and billing enquiries from our partners independently or with minimal supervision
Tool & Process Knowledge: You are proficient in our CRM system and develop suggestions for improving our tools and operational processes
Network: You are an open-minded personality who builds trusting relationships within the team and is highly valued for your collaborative approach

The equipment we provide

Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process
Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve
Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK
Work-Life-Balance: Benefit from flexible working hours and 26 days of vacation per year
Compensation: Starting salary between £35,000 and £40,000, reviewed annually in line with your performance
Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform
Hybrid Working: Work 2–3 days per week in our stunning new central London office in Paternoster Square, next to St Paul's Cathedral that has its own on-site gym
Fresh fruit, tea, coffee: Available in our office to keep you refreshed and energized throughout your workday
Discounts: Get a variety of great discounted offers, from fashion to leisure, through
our employee benefits portal
Annual workation: Choose to work from almost anywhere in the world for up to 4
weeks
Additional private health insurance: Support employees’ long-term health and security

Contact Information

Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #1905.

Contact: Carolin Remter

For further information: https://career.egym.com
#EGYM_Wellpass
#LI-CR

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About us

Become part of EGYM!

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.

EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.

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